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Team Manager - Complex Needs

Job description and person specification
Job application
Application guide
Recruitment of ex-offenders policy

Salary: Point 26 - 31 £33,909 to £38,261

Location: Southend-on-Sea

Contract type: Permanent

Hours: Full-time, 37 hours per week.


Please send CVs and covering letters to

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

HARP is a growing Southend-on-Sea based Charity working to prevent homelessness and help vulnerable and socially excluded people to transform their lives. Each day our staff and volunteers work with individuals to tackle the underlying causes of homelessness, such as poor mental health or drug and alcohol dependency. From supporting people in crisis to helping them take the final steps towards independence and employment, we make a difference to over 1,000 lives every year.

As a charitable registered provider of short-term social housing operating in Southend-on-Sea, we believe everyone should have a home of their own. At times individuals may require support from HARP and other agencies to maintain a tenancy and avoid a return to homelessness.

We are looking for an energetic and engaging Team Manager who is ambitious, positive and forward thinking to join the HARP housing management team and lead on the development and growth of HARP’s Complex Needs Supported Housing service in Southend-on-Sea. Reporting to the Complex Needs Specialist Service Manager for Housing (High Needs), the ideal candidate will have: 


  • An understanding of and substantial experience of working face to face with vulnerable and complex people

  • Substantial experience working in the homelessness field sector or supported housing environments

  • Experience in leading, managing and developing staff

  • Ability to establish trust and maintain a good rapport with residents when carrying out advice/support work; including the ability to identify and raise concerns regarding safeguarding

  • Ability to stay focused and efficient in the face on changing priorities     

  • Experience of working with a range of stakeholders and partnership working


For full details, please download the job description/person specification. 

Closing Date: Monday 19th June 2023 - midday

Short listing Day: Tuesday 20th June 2023

Interview Day: Tuesday 27th June 2023


HARP will provide you with excellent support and training to carry out your role effectively, to develop your career and contribution to our clients and of course, the opportunity to work with dedicated colleagues that strive to transform lives.

Our benefits package includes 25 days annual leave plus Bank Holidays with an extra day of leave awarded after 5 years' service (all pro rata for part time employees).

HARP participate in an auto-enrolment pension scheme through The People’s Pension. Where eligible, you and HARP will each be required to make a contribution to the pension scheme. Employees will also become members of the non-contributory HARP Death In Service scheme. Full details of the schemes can be given on request.


If you would like to discuss this opportunity please contact; Adele Morton, 07889 570 024

For full details and to apply, please download the job description/person specification on our website and click the ‘apply now’ button to start your application, or submit your CV to 

HARP is an active member of the “Homes for Cathy” group of housing associations, which is committed to providing services to tackle homelessness.

Charity No: 1098126    


Registered Provider of Social Housing no.4742

HARP is an Equal Opportunities Employer

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