Support Worker x 2  (Rough Sleeper Project)

Job description and person specification
Job application
Application guide
Recruitment of ex-offenders policy

Support Worker x 2 (Rough Sleeper Project) - £9.94 per hour

Salary grade point: Point 6 - 9 (formerly 17 - 20) starting at £19,171.00 (pro rata) rising incrementally to £20,344.00 (pro rata) per annum.

Location: Southend-on-Sea   Contract type: Fixed Term to 31st March 2020.

Late shifts 16.30 – 00.00

Night shift 23.30 - 09.30

Continual rolling rota, 3 late shifts, 3 night shifts, 3 off days

Job ref: RSP1



Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?


HARP is a Southend-on-Sea charity working to prevent homelessness and help vulnerable and socially excluded people to transform their lives. Each day our staff work with individuals to tackle the underlying causes of homelessness, such as poor mental health or drug and alcohol dependency. From supporting people in crisis to helping them take the final steps towards independence and employment, we make a difference to 1200 lives every year.


We are looking for a team of passionate individuals to be based at our Bradbury Centre, to be part of an exciting pilot project funded by central government in partnership with the Council and partner agencies to combine our collective resources to help those vulnerable and rough sleeping to get off the streets.


Main Purpose of the Role:

The team will assist individuals to access basic services, support and encourage engagement and provide an overnight sit up service for those awaiting a bedspace in the emergency hostel. HARP will provide an exemplary and safe Service and will ensure service users receive a welcoming, supportive and positive experience.


The ideal candidate will have:

  • Experience of working in the homelessness sector or supported housing environments.

  • Clear communication skills face to face and on the phone or email.

  • The ability to remain calm in a crisis and deal with all incidents in a professional manner.

  • An empathy and understanding for homeless people, especially those who have complex needs.

  • The skills to work both on your own initiative and as part of a team.

  • Good customer service skills.

  • An understanding of and experience of working face to face with vulnerable people.

  • An understanding of a multi-agency approach to reduce the number of people sleeping rough in Southend.

  • Provide a high quality service to individuals living on the street and seeking assistance at the Bradbury Centre.

  • Experience of applying Health & Safety guidance and ensuring that policies and procedures are adhered to.

HARP will provide you with excellent support and training to carry out your role effectively, and to develop your career and contribution to our clients. Our starting benefits package includes 25 days annual leave plus Bank Holidays (pro rata) and a contributory pension scheme through The People’s Pension. HARP will make a contribution to the pension and you will also be required to make a contribution.


If you are interested in this position the job description and person specification detailing the Technical and Professional knowledge required and an application form can be found above.

If you would like to discuss this role please contact Andrew Marshall on 01702 430696

Closing date:            Monday 1st April 2019 (noon)

Shortlisting:             Tuesday 2nd April 2019

Interview Date:       Monday 8th April 2019


To apply for this position, please download the PDF files above, which can be completed either electronically or manually as required. If you are filling in the forms electronically, please ensure that you save the PDF files to your PC before completing and sending them to HARP. After checking that you meet the criteria outlined in the Job Description and Person Specification, please complete the Job Application Form and Equal Opportunities Monitoring Form (found in the Application Guidance Notes) and return them to the address shown below. PLEASE ENSURE THAT YOU MARK YOUR APPLICATION FORM WITH THE CORRECT JOB REFERENCE: RSP1



Applications that have been completed electronically should be e-mailed to:


Applications that have been completed manually should be sent to:

Clive Franceschi, HARP Head Office, Dencora Court – 4th Floor, Tylers Avenue, Southend on Sea, Essex, SS1 2BB. Please mark your envelope "Strictly Private and Confidential"


If you have any problems with the application process, please contact Clive Franceschi on 01702 615000.

Charity No: 1098126               Registered Provider of Social Housing no.4742

HARP is an Equal Opportunities Employer