Catherine is the Transitions Coordinator for our complex needs and supported housing projects, which includes 49 bed spaces across six different properties. Here, Catherine shares more about her role.
What's the first thing you do when you get to work?
"I start by checking the previous day’s update and handover, then see what’s in the diary as I could be doing anything from going to a meeting at the council to cooking for 27 people if a volunteer can’t come in. My to-do list is normally somewhere around 50 things for the week, so being able to prioritise is important. It’s a really good feeling when you can cross everything off at the end of the week."
What does your role involve?
"It’s difficult to summarise because it’s so varied. I oversee the wellbeing of all the people living here and gently encourage them to engage with other services. I do a lot of relationship building with people in other local services so that when our residents are ready to engage we can put support in place. We need to make sure rooms are filled quickly as we don’t want empty rooms when there are people out there who need them. It’s also important to keep the team of staff and volunteers motivated and ensure the right support is in place for them too. And thank goodness for our volunteers - we would really struggle to run this service without them."
What do you love most about your job?
"I love that every day is different. The most rewarding thing is knowing that I can be a small part of the solution for people who have had so many doors shut on them and are written-off by most of society. Seeing the first person I ever worked with at HARP move into their own home, reconnect with their daughter and finally feel valued by society was priceless."
You might also enjoy reading:
A Day in the Life of a HARP Outreach Worker.
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