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Service Manager

Job description and person specification
Job application
Application guide
Recruitment of ex-offenders policy

HARP is proud

to pay above the 

Real Living Wage

for our area

Salary: Point 37, £41,591 rising incrementally to Point 42, £46,662 per annum

Location: Southend-on-Sea

Contract type: Permanent

Hours: Full-time, 37 hours per week

Job Ref: SM01- please quote on your application




Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

As a charitable registered provider of short-term social housing operating in Southend-on-Sea, we believe everyone should have a home of their own.

We currently manage 241-bed spaces in our emergency and short-term accommodation, employ over 90 full and part-time staff and are supported by a number of volunteers.

​Everyone working for HARP plays an important part in helping a person off the streets and back on their feet.

The Service Manager is a member of a team of four, which includes the Director of Service Operations and three Service Managers (Homeless Prevention, Supported Housing and Supported Housing/Complex Needs. The post holder will be based in Central Southend.

To be considered for this role you will need to: 

  • ​Experience in leading, managing and developing a  large staff team (>15)

  • Experience in managing and delivering services to service users who are homeless and with complex  needs

  • Experience in strategic thinking and multi-agency working

  • Ability to identify, research, develop and implement new business opportunities and initiatives to develop the service

  • Ability to lead, develop and motivate staff to meet challenging performance targets

  • Have empathy and understanding for homeless people.

Closing date: Thursday 7th April 2022 (Midday)

Shortlisting: Wednesday 13th April 2022

Interview date: Friday 22nd April 2022

We are happy to consider applicants without experience in this field that can demonstrate empathy and enthusiasm for the role.


For full details please download the job description above.

If you would like to discuss this opportunity, the everyday tasks or any other aspects of the role please contact asking for Gary Turner on 01702 615000.​

HARP will provide you with excellent support and training to carry out your role effectively, to develop your career and contribution to our clients and of course, the opportunity to work with dedicated colleagues that strive to transform lives.

Our starting benefits package includes 25 days annual leave plus Bank Holidays, a contributory pension scheme through The People’s Pension.  HARP will make a contribution to the pension and you will also be required to make a contribution. Employees are also included in HARP’s Death In Service Scheme.

If you are interested, in this position the job description and person specification detailing the Technical and Professional ‘Know How’ required and an application form can be found on our website.

For full details and to apply, please download the job description/person specification and complete the online application form on our website clicking on the “Work with HARP” tab and then “Careers.  If you have any issues with the online application form or documents, please contact Lauren Collin on 01702415832.


Please note all shortlisted candidates will be required to complete a presentation as part of the interview process.

Please quote Ref: SM01


If you have any problems with the application process, please contact Lauren Colin on 01702 615000.

Charity No: 1098126              

Registered Provider of Social Housing no.4742

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