IT Technician - Kickstart

Job description and person specification
Job application
Application guide
Recruitment of ex-offenders policy

Salary: National average minimum wage

Location: Southend-on-Sea

Contract type: Kickstart 6 month temporary

Hours: Part-time, 25 hours per week

Job ref: ITT1 - please quote on your application

 

PLEASE NOTE THAT HARP DOES NOT ACCEPT CVs.

IF YOU WISH TO APPLY FOR THE VACANCY ADVERTISED BELOW, YOU MUST COMPLETE THE JOB APPLICATION FORM ABOVE.

THIS ROLE IS ONLY AVAILABLE THROUGH THE KICKSTART SCHEME. ONLY KICKSTART ELIGIBLE CANDIDATES MAY APPLY.

PLEASE SPEAK TO YOUR JOB COACH IF YOU ARE INTERSTED IN THE ROLE. 

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

An exciting opportunity has arisen for an IT Technician via the Kickstart Scheme. You will be responsible for assisting the IT Manager to overcome IT issues, install new software and hardware, and help to maintain systems at a range of sites across Southend-on-Sea.

 

Main purpose of the job:

  1. The ability to investigate and resolve IT related issues within the organisation on a day to day basis.

  2. Troubleshooting to diagnose and resolve issues (i.e. repair or replace parts to get to the root of the issue). 

  3. Assisting The IT manager to maintain HARP’s IT hardware (PCs, server, printers, routers etc.).

  4. Assisting The IT Manager in installing, configuring and maintaining software used across the organization. 
     

The ideal candidate will:

  • Experience working on a fast paced IT Helpdesk/support service, delivering excellent service levels to stakeholders and responding to issues in a timely fashion.

  • Experience of installing and maintaining complex IT systems, including Exchange Server and Active Directory.

  • Experience of problem solving / troubleshooting to get software / hardware working in a personal or professional capacity.

  • Be flexible and able to go above and beyond to achieve results, including the ability to work weekends.

  • Experience within a customer service role to demonstrate good communication skills.

 

For full details please download the job description above.

For further information and an informal chat about the position please contact Chris Bailey, IT Manager on 07736 911 537.

HARP will provide you with excellent support and training to carry out your role effectively, and to develop your career. Our starting benefits package includes 25 days annual leave (pro-rata), plus Bank Holidays, a contributory pension scheme and the opportunity to work with colleagues that strive to transform lives.

Closing Date: Tuesday 17th August 2021 (Midday) 
Shortlisting: Wednesday 18th August 2021 
Interviews: Tuesday 24th August 2021 (the interviews may be online via Zoom depending on Covid restrictions)​

To apply, please download and complete the application form above. Your completed application should then be posted or emailed to Clive Franceschi (clive.franceschi@harpsouthend.org.uk) at HARP Head Office, Dencora Court – 4th Floor, Tylers Avenue, Southend on Sea, Essex, SS1 2BB (mark envelope as "Strictly private and confidential").

Please quote Ref: ITT1

If you have any problems with the application process, please contact Clive Franceschi on 01702 615000.

HARP is an Equal Opportunities Employer

HARP_chat_icon.png