Job description and person specification
Recruitment of ex-offenders policy
HARP is proud
to pay above the
Real Living Wage
for our area
Salary: Point 3, £12,952 rising incrementally to Point 6, £13,746 (based on 25 hours per week) per annum
Contract type: Permanent
Hours: Part Time (25 Hours / Variable Shifts)
Job ref: IT1- please quote on your application
PLEASE NOTE THAT HARP DOES NOT ACCEPT CVs.
IF YOU WISH TO APPLY FOR THE VACANCY ADVERTISED BELOW, YOU MUST COMPLETE THE JOB APPLICATION FORM ABOVE.
Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?
We are recruiting an IT Technician to work alongside the IT Manager, to install and maintain a whole range of IT equipment (hardware and software) including laptops, desktops, servers, CCTV, Paxton Net2 door access, Wi-Fi networks, mobile / desk phones, lone worker devices, Active Directory, AVG antivirus, and Microsoft 365. The successful candidate will also be required to monitor the IT Helpdesk to keep on top of all the incoming tickets and make sure they are keeping in communication with the user and that the ticket is resolved in a timely manner.
The ideal candidate will:
Will have a level 2/3 qualification in IT & five GCSEs grade A*-C or equivalent
Have experience working on a fast-paced IT Helpdesk / support service, delivering excellent service levels to users and responding to issues in a timely fashion
Experience of problem solving / troubleshooting to get software & hardware working in a personal or professional capacity
Experience within a customer service role to demonstrate good communication skills
For further information or to have an informal chat about the position please contact Chris Bailey, IT Manager on 01702 415830.
HARP will provide you with support and training to carry out your role effectively, and to develop your career. Our benefits package includes 25 days annual leave plus Bank Holidays with an extra day of leave awarded after 5 years' service (all pro rata for part time employees).
HARP participate in an auto-enrolment pension scheme through The People’s Pension. Where eligible, you and HARP will each be required to make a contribution to the pension scheme. Employees will also become members of the non-contributory HARP Death In Service scheme. Full details of the schemes can be given on request.
If you are interested in this position, the job description and person specification detailing the Technical and Professional ‘know how’ required and an application form can be found via the Apply Now link at the top of the page.
Closing Date: Monday 5th September 2022 (Midday)
Short listing Day: Monday 5th September 2022
Interview Day: Monday 12th September 2022 2022
To apply, please click the Apply Now button at the top of this page.
Please quote Ref IT1
If you have any problems with the application process, please contact Lauren Collin on 01702 615000.
Charity No: 1098126
Registered Provider of Social Housing no.4742
HARP is an Equal Opportunities Employer