Head of Charity Shops

Job description and person specification
Job application
Application guide
Recruitment of ex-offenders policy

HARP is proud

to pay above the 

Real Living Wage

for our area

Salary: Point 17, £25,294 rising incrementally to Point 22, £27,927 per annum

Location: Southend-on-Sea

Contract type: Permanent

Hours: Full Time (37 Hours / Variable Shifts)

 

PLEASE NOTE THAT HARP DOES NOT ACCEPT CVs.

IF YOU WISH TO APPLY FOR THE VACANCY ADVERTISED BELOW, YOU MUST COMPLETE THE JOB APPLICATION FORM ABOVE.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

HARP is Southend-on-Sea’s leading homelessness charity. On average we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency shelter, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately live independently in the community.

We are recruiting a Head of Charity Shops to lead our Charity Shops team in delivering vital income to support our homelessness services in Southend. You will be responsible for overseeing the day-to-day management of four charity shops in the Southend area, with direct Line Management of three staff, and an overall team of 15 paid staff and numerous volunteers. You will have the enthusiasm, energy and 'can do' approach that will ensure you meet and exceed sales and profit targets for the shops. Line Managing one Charity Shop Team Member (online sales), and two Charity Shop Managers, you will foster an excellent team spirit to ensure our network of shops thrives.  

 The ideal candidate will have:

 

  • Experience in leading a team in a fast-paced retail or customer service environment, and experience in successfully growing a small business or a department within a larger business.

  • Experience in line-managing staff members, including conducting regular team meetings, one-to-one supervision and performance reviews.

  • A positive, friendly, enthusiastic attitude, with excellent customer service and communication skills, and the confidence to chair team meetings, address issues and bring about change to improve the Shops.

 

Closing date: Tuesday 26th July 2022 (noon)

 

Shortlisting: Thursday 4th August 2022

 

Interview date: Thursday 11th August 2022

 

HARP will provide you with support and training to carry out your role effectively, and to develop your career. Our benefits package includes 25 days’ annual leave, plus Bank Holidays, a contributory pension scheme through The People’s Pension and a Death in Service Benefit. HARP will make a contribution to the pension and you will be required to make a contribution.

 

Applications should be completed on our website at www.harpsouthend.org.uk and clicking on the tab “Work with HARP” and then “Careers”. If you have any questions regarding the application form please contact Lauren Collin on 01702615000 (option 3).

 

For further information or to have an informal chat about the position please contact Stephen Mansfield, Director of Fundraising and Communications on 01702 415 833.

 

Charity No: 1098126   Registered Provider of Social Housing no.4742

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