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Floating Support Worker

Job description and person specification
Application guide
Recruitment of ex-offenders policy

Salary Grade: Point 11 to Point 16 (£25,054 - £27,357)

Hours: Full Time (37 hours / Variable Shifts including evenings and weekend)

Contract Type: Permanent

Location: Southend-On-Sea

Job ref: FSPW02



Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

HARP is Southend-on-Sea’s leading homelessness charity. On average, we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency shelter, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately to live independently in the community.

As a charitable registered provider of short-term social housing operating in Southend-on-Sea, we believe everyone should have a home of their own. At times individuals may require support from HARP and other agencies to maintain a tenancy and avoid a return to homelessness.

We currently manage over 250 bed spaces in our emergency and short-term accommodation, employ over 100 full and part time staff, and supported by a number of volunteers.

HARP'S Floating support team work with clients preparing for a move into independent housing. 


We work holistically using a trauma informed approach, promoting independent living, which includes support with any housing/ tenancy issues, rent payments, benefit entitlements, links into services to support with: mental and physical health, substance misuse, access to training, education and work.

You will manage your own time providing outreach support, meeting with clients at their home, in the community, also partnership working with other organisations and professionals. You will hold a caseload of up to 21 clients.


To be considered for this role you will need to demonstrate:


  • A demonstrable level of experience and understanding of the range of approaches appropriate to working with Vulnerable people 

  • The ability to work within a strength and recovery-based model and engage and motivate people to move towards an appropriate level of independence and inclusion. 

  • Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.   

  • Ability to effectively liaise with a range of service providers and agencies in order to establish or improve services for clients.  


Closing Date:           Friday 10th November 2023 (Midday)

Short listing Day:   Friday 10th November 2023 (PM)

Interview Day:        Monday 20th November 2023


HARP will provide you with support and training to carry out your role effectively, and to develop your career. Our benefits package includes 25 days annual leave plus Bank Holidays with an extra day of leave awarded after 5 years' service (all pro rata for part time employees).


HARP participate in an auto-enrolment pension scheme through The People’s Pension. Where eligible, you and HARP will each be required to make a contribution to the pension scheme. Employees will also become members of the non-contributory HARP Death In Service scheme. Full details of the schemes can be given on request.


For full details and to apply please submit your CV and a covering letter outlining how you meet each point on the Person Specification to 


For further information about the position or for informal enquiries please contact Millie West on 01702615000


HARP is an active member of the “Homes for Cathy” group of housing associations, which is committed to providing services to tackle homelessness.

Charity No: 1098126

Registered Provider of Social Housing no.4742

HARP is an Equal Opportunities Employer

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