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Executive Director of Service Operations

Job description and person specification
Application guide
Recruitment of ex-offenders policy

Salary: NJC Scales 55-60 Starts at £62,461 rising incrementally

Location: Southend-on-Sea

Contract type: Permanent

Hours: Full-time, 37 hours per week



Please send CVs and covering letters including the person specification points to

Are you passionate about supporting people out of homelessness?

HARP is Southend-on-Sea’s leading homelessness charity. On average we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency accommodation, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and also by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately live independently in the community.

You will be joining HARP at an exciting time, as we embark on delivering against a new five-year strategy we are moving into an ambitious time of consolidation, we striving for excellence across the services we offer by investing into our practices, people, property and place.


We are looking for someone with a strong background of delivering and developing creative and impactful services for rough sleepers and others at risk of homelessness with complex needs.  Someone who is motivated by the challenges of change and someone with the energy and enthusiasm to lead and support others in working with a cohort that may be harder to reach to achieve sustainable outcomes.


You should have experience of developing and maintaining relationships with councils, other statutory services and community partners to deliver positive outcomes for the client group. You will be the organisations expert on safeguarding and should be conversant with supporting others and managing risks which might fall into safeguarding or sit just outside it.   You will be flexible, adaptable and confident in adapting services to respond to shifting priorities and evolving external environments.


Closing Date:       Friday 21st April 2023 (midday)

Shortlisting:         Monday 24th April 2023
Interviews:           Week commencing 8th May 2023


HARP will provide you with support and training to carry out your role effectively, and to develop your career. Our benefits package includes 25 days annual leave plus Bank Holidays with an extra day of leave awarded after 5 years' service (all pro rata for part time employees).


HARP participate in an auto-enrolment pension scheme through The People’s Pension. Where eligible, you and HARP will each be required to make a contribution to the pension scheme. Employees will also become members of the non-contributory HARP Death In Service scheme. Full details of the schemes can be given on request.

For full details and to apply, please download the job description/person specification from our website and then submit your CV with a covering letter including how you meet the person specification outlined and send to 


For further information about the position or for informal enquiries please contact Vanessa Hemmings, Chief Executive Officer on: 01702 615000

Charity No: 1098126


HARP is an Equal Opportunities Employer

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