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Charity Shops Bookings & Collections Administrator

Job description and person specification
Job application
Application guide
Recruitment of ex-offenders policy

Salary: Point 3, £11,967 rising incrementally to Point 6, £12,468 per annum (pro rata based on 21 hours per week)

Location: Southend-on-Sea

Contract type: Permanent

Hours: Part-time, 21hours per week, flexible shifts within shop opening hours

Job ref: CS1 - please quote on your application



Please send CVs to

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

HARP is Southend-on-Sea’s leading homelessness charity. On average we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency shelter, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately live independently in the community.


Are you a motivated and passionate individual looking to make a real difference in your local community? Do you have call centre experience and a great customer service style?  If so, we would love you to become a member of our growing Charity Shops team.

The Booking and Collections Administrator is responsible for managing our booking system for both collections and deliveries. This a telephone-based and desk-based role with part-time, flexible hours. You will often be the first point of contact for our donors so a can-do, friendly attitude is a must.

The ideal candidate will:

  • Be a people person with a positive, friendly, enthusiastic attitude, with excellent customer service and communication skills. 

  • Have experience of handling outbound and inbound telephone calls in a customer service or equivalent environment.

  • Have excellent attention to detail, with exceptional organisation and data entry skills.


Closing Date:               Tuesday 14th March 2023 (midday)

Short listing Day:        Tuesday 14th March 2023

Interview Day:             Monday 20th March 2023

HARP will provide you with support and training to carry out your role effectively, and to develop your career. Our benefits package includes 25 days annual leave plus Bank Holidays with an extra day of leave awarded after 5 years' service (all pro rata for part time employees).


HARP participate in an auto-enrolment pension scheme through The People’s Pension. Where eligible, you and HARP will each be required to make a contribution to the pension scheme. Employees will also become members of the non-contributory HARP Death In Service scheme. Full details of the schemes can be given on request.

For full details and to apply, please download the job description/person specification above and click the apply now button to start your application, or submit your CV to

For further information about the position or for informal enquiries please contact Sarah Boothby-Lund on 07534 956 372.

HARP is an active member of the “Homes for Cathy” group of housing associations, which is committed to providing services to tackle homelessness.

Charity No: 1098126      


Registered Provider of Social Housing no.4742

HARP is an Equal Opportunities Employer

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